For extra-judicial settlement of consumer disputes, the European Union has established an onine prlatform( "ODR platfom" ). The ODR platform should as a focal point for the extrajudicial settlement of disputes conerning contratuals obligations arising, are mode online purchase agreements. You can find the platform http://ec.europa.eu/consumers/odr.
We are in principle unwilling and not obliged to participate in dispute resolution proceedings before a consumer-enforcement agency.
For extra-judicial settlement of consumer disputes, the European Union has established an online platform ( "ODR platform" ). The ODR platform should as a focal point for the extrajudicial settlement of disputes concerning contractual obligations arising, are made online purchase agreements. You can find the platform http://ec.europa.eu/consumers/odr.
For further information on our contractual terms please see our General Terms and Conditions (see link "Terms").
2. Terms and Limitations of Delivery
We offer the following delivery methods to the countries listed.
3. Prices and Delivery Charges
The prices listed in our online shop include statutory VAT but not the delivery charges. For the applicable delivery charges please see the table below.
4. Right of Cancellation
Consumers have a right to cancel within 14 days. When you submit your order you will receive a detailed cancellation policy in line with statutory provisions.
To exercise your right of cancellation you may (but do not have to) use the form shown below:
A detailed cancellation policy and a cancellation form will be sent to you in durable form with your order confirmation.
5. Exceptions from Right of Cancellation
The right of cancellation does not apply in the case of distance contracts: - in contracts that we conclude with entrepreneurs as under Section 14 German Civil Code. - for the supply of goods that are not ready-made and the manufacture of which requires an individual choice or specification by the consumer or that are tailored uniquely to the consumer’s personal requirements. If no instruction is given in respect of the right to cancel or is defective, the right of cancellation shall expire one year after the expiry of the 14-day period.
6. Payment terms and methods
Payment must be made on receipt of the order confirmation.
We normally offer the payment methods listed below. We reserve the right with any order not to offer particular payment methods and to specify other methods instead.
7. Warranty Rights
Warranty rights exist for all goods offered by us in accordance with our General Terms and Conditions.
8. Complaints Procedure
We abide by the conciliation proceedings of PayPal’s Buyer Protection, provided that this payment method is selected. For further information see: https://www.paypal.com/en/webapps/mpp/ua/legalhub-full?locale.x=en_EN
9. Contacting us:Pete Chenaski Experience Proprietor: Mr Peter Scholten
Rudolf-Diesel-Str. 64 D-46485 Wesel Germany Telephone: +49 (0) 281 / 206 94 35
- Payment in advance: flat delivery charge of € 5.00 (paid by bank transfer)
- PayPal: flat delivery charge of € 5.00
- Orders outside Germany require pre-payment or payment by PayPal
Delivery charges outside Germany are calculated on the basis of the weight of the goods, the method of delivery and the destination country.
The table below gives you an indication of the delivery charges to be expected. The definitive calculation of delivery charge occurs during the ordering process.
|Country||Shippingmethod/Supplier||Business days||Shipping charges|
|Germany||Shipping Germany: Deutsche Post||1-5||€5,00|
|Europe||Europa: Deutsche Post||1-5||€6,50 - €12,00|
|Oversea||International: Deutsche Post||1-14||€6,50 - €22,50|
For orders paid in advance, the delivery period begins on the day after the payment order is made to the transferring bank. For other payment methods it begins on the day after conclusion of contract. It expires at the end of the last day of the delivery period. If the last day of the delivery period is a Sunday or a public holiday officially recognised in the customer’s region, the last day shall be deemed to be the next working day.
Notes on the German Packaging Ordinance
The regulations of the Packaging Ordinance require us to ensure that the packaging used for our products is disposed of correctly. For this purpose Pete Chenaski Experience has joined the Zentek “dual system” for recycling.
As a private customer you may recycle our packaging using your usual waste sorting system, e.g. the yellow sack (Germany) or recycling bag/bin (UK) to dispose of the packaging.